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Returns of in stock items within 30 days of purchase will be
exchanged, credited to your account or refunded via ACE Web-Store store credit.
Some products on this site are made to
order and custom printed for your order. This makes your order a special
order, and all sales are final. As part of the process, please see the
product mock-up listed on the web-store. By agreeing to purchase the
item, you are approving both the product and embellishment. Orders may
take up to 10 to 14 days to be printed and shipped, however a faster
production time is possible. Orders can be cancelled prior to product
embellishment but once printed, returns and cancellations are not
Returning Damaged / Defective Items
Wholesale will replace any item that is determined to be damaged or
defective. In cases of damage or defect, the return process can be
expedited by providing a digital image of the damage or defect (along
with a clear description of the problem) in an email to
firstname.lastname@example.org. All damaged and defective products must be
returned to Kevin's Wholesale for inspection before a final
determination can be made. Action (in the form of a reprint/replacement)
can be taken only after we receive the damaged goods back from the
customer in the original packaging. Please contact us by phone before
returning damaged or defective items to arrange for the payment of
original packing slip and a copy of your order confirmation in your
returning package along with your returning items.
Ship the package to:
Kevin's Wholesale, LLC
ACE Web-Store Returns
710 Capouse Avenue
Scranton, PA 18509
You will be notified when your return is received at our facilities with an indication as to what will follow.
If you have any questions, please call (570) 344-8985 ext.234.